FAQ

Frequently
Asked
Questions

FAQ

If your question isn’t addressed below, feel free to reach out to us through our Contact Us form.   We’re here to help, and we’ll get back to you promptly!

Thank You for the Love!
Wow, you just made our tails wag too! 🐕💚 We’re thrilled you’re part of our mission to bring Tail Wagging Durability® to dogs everywhere. Thank you for choosing BIONIC — we couldn’t do this without amazing customers like you!

We Love Seeing Happy Pups!
That’s exactly what we designed BIONIC for — our patented Defensive Geometry helps redirect chewing forces, giving dogs a durable, fun, and safe toy experience. It’s always awesome to see it in action!

Our Secret Formula for Fun:
BIONIC Rubber® + Smart Design = Tail Wagging Durability.
We engineer each toys using our patented shape  geometry and ultra-tough, FDA food-grade BIONIC Rubber — because your dog’s safety and happiness matter most.

We’re Grateful for Your Support!
Every purchase helps us continue our mission to make playtime last longer and tails wag harder. Thanks for being part of the BIONIC family! 🐶💪

BIONIC is not sold directly from this website.  Please click on the “Where To Buy” tab at the top of this page to find our awesome retail partners !

Oh no! We’re really sorry to hear that your heavy chewer had a little too much fun with their BIONIC.  Here’s how we can help:

1. Check the Sizing:
Sizing matters! If the BIONIC is too small, the patented defensive geometry might not deflect chew forces properly.  Try one size up for power chewers — that often makes a big difference.

2. About Super and Heavy Chewers:
Since our founding in 2006, millions of BIONIC toys have brought Tail Wagging Durability to dogs everywhere. Still, about 3–5% of pups have outsmarted our toughest designs — we’re constantly innovating to close that gap!

3. We’re Here to Help:
Please reach out to our team so we can make it right:
👉 https://www.bionicdogtoys.com/contact-us/

We truly appreciate your feedback — it helps us make BIONIC even better!

Thanks for letting us know! The Toss-N-Tug is designed as a lightweight flying toy — great for fetch and tug, but not for heavy chewing.

If your dog is a strong or heavy chewer, we recommend trying the BIONIC Urban Stick or BIONIC Bone, which feature our patented defensive geometry for maximum durability.  Remember to size correctly for best results!

We love your enthusiasm and we always would like to know about dogs that know their stuff when it comes to chewing!  Our BIONIC Testing Team spots for the year are already filled, but we’d be happy to keep your info for future openings. Please email:
📧 spot@bionicdogtoys.com to be added to the wait list.

Yes!  For extra fun and a longer chew session, fill your BIONIC with peanut butter, yogurt, or cheese and freeze it.  It’s perfect for hot summer days or easing separation anxiety. ❄️🐾

BIONIC toys do not currently include a warranty.  If you are not happy with a BIONIC product, please return to the retailer where it was purchased.  Also you can always contact us via our “Contact Us” page.  We always happy to chat about your experience and see how we can help!  

Yes! BIONIC Rubber is an FDA Food Grade material and 100% synthetic, so… does not contain natural latex.  BIONIC Rubber is safe for dogs and owners with latex allergies.

Thank you so much for your interest! We’re currently full on collaborations and user-generated content partnerships and positions.

But don’t give up — we love creative pet parents and may open new spots soon!  Keep an eye on our website or reach back out later. 🐾💫

BIONIC By The Numbers

500000

Tails Wagged

17

Years Making BIONIC

2500
PSI

PSI Strength
Learn more BIONIC Blog

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